CASE STUDY: WIGWAM, UK

Founded in 2018, Wigwam Self Storage is an independent, family-owned self storage provider dedicated to offering high-quality and secure storage solutions in towns and city suburbs throughout the UK.

Founded in 2018, Wigwam Self Storage is an independent, family-owned self storage provider dedicated to offering high-quality and secure storage solutions in towns and city suburbs throughout the UK.

Wigwam Self Storage is rapidly expanding with a commitment to exemplary customer service and meeting the demand for good quality, secure storage facilities with easy access.

The company strives to provide a seamless experience for its customers, from simple unit booking to convenient access. All units are individually alarmed, with top-notch security being a priority. Additionally, Wigwam leverages innovative technologies such as the Nokē Smart Entry System to enhance the customer experience.

As a fully accredited member of the UK Self Storage Association, Wigwam Self Storage adheres to the standards set for self storage operators across the UK.

Beyond their self storage facility services, Wigwam operates Wigwam Storage Management, specialising in transforming underperforming real estate into highly profitable self storage facilities for third-party owners.

Location:

UK

Site specifications:

Number of sites: 12
Number of units: 3,400
Total sq. ft. across all facilities: 217,896

Website:

Products/ Services used:

The CHALLENGE:

The Wigwam team decided to start a self storage business as they saw a gap in the market and a local opportunity be it slightly ‘off piste’ to the traditional way of self storage thinking.

Their first contact with Janus was for a consultation where they discussed their plans with a self storage expert who provided Wigwam with sensible, practical advice about their site and business plan.

When purchasing the site, the team’s challenge was choosing suppliers, layouts, access control systems, and everything else as complete newcomers to the industry. Wigwam contacted several suppliers and ended up appointing Janus and Nokē.

The SOLUTION:

Janus was invaluable in advising on the design, layout, and practical implications of access control such as the Nokē Smart Entry System and entrances. Janus provided a ‘one-stop shop’ to whatever level the Wigwam team wanted for the fit-out of their facility.

The team consulted with Janus at the early stages of the site design (prior to purchasing the site) as well as around the typical issues and complications that came up during the construction and fit-out process (these could be around customer entrances, security systems, fit out phases, unit mixes etc.) With Janus, the Wigwam team was always able to find practical and sensible solutions.

The BENEFIT:

Wigwam found the Janus team very knowledgeable, efficient and helpful. Whether it’s sales, design, customer support, installation or on-site project management, Wigwam has forged good relationships with Janus and can effectively get the projects through from concept to completion and can successfully navigate any complications that arise.

Janus offers a ‘turn-key service’ which is enormously beneficial. At Wigwam the team outsources quite a few elements but even on these, Janus will incorporate their project management into making sure the project works as a single team with a common end goal.


Customer Testimonial:

"We are extremely proud of the working relationship between Janus and Wigwam and our collaboration has resulted in numerous, state-of-the-art, tech-enabled self storage facilities across the UK. The Janus team are professional, efficient and a joy to work with and we couldn’t be happier with their product."

Freddie Crichton-Stuart, Co-Founder

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